The productivity and quality of working life of operations within a firm with multiple operating units can be improved by the diffusion of incremental improvements from one unit to another. The opportunities and problems experienced by one large multi‐unit firm in diffusing employee...

Purpose – The purpose of this study is to test the validity of national culture as an explanatory construct for international operations management decision‐making. Design/methodology/approach – National culture is multi‐dimensional thereby allowing for much finer grained comparisons...

Purpose – The purpose of this study is to assess how differences in national culture influence the impact of investments in manufacturing practices on operational performance. The paper addresses the following research question: does national culture affect the efficacy of investments in...