Changes in manufacturing often result in decision making being decentralised. As a consequence of the decentralisation of decision making, the number of hierarchical levels in the organisation is often reduced. This paper examines when a delayering of the organisation takes place during...

This paper reports the results of a survey conducted to explore issues surrounding mass customization and in particular its implications for operations management. The findings cover the market changes driving customization, the methods used to provide customized goods, the positive and negative...