Matthews, Rupert Lawrence; MacCarthy, Bart L.; … - In: International Journal of Operations & Production Management 37 (2017) 7, pp. 970-1006
Purpose The purpose of this paper is to investigate how organisational learning (OL) can occur through process improvement (PI) activities, leading to sustained improvements over time in the context of small- and medium-sized enterprises (SMEs). Design/methodology/approach The authors study PI...