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"Being Santa Claus" : the pursuit of recognition in interactive service work

Hancock, Philip - In: Work, employment & society : a journal of the British … 27 (2013) 6, pp. 1004-1020

Persistent link: https://www.econbiz.de/10010259768

Fear and (self) loathing in Coleridge Close : management in crisis in the 1970s sitcom

Hancock, Philip - In: Organization : the critical journal of organization, … 15 (2008) 5, pp. 685-703

Persistent link: https://www.econbiz.de/10003760537

Networks of aestheticization : the architecture, artefacts and embodiment of hairdressing salons

Chugh, Shalene; Hancock, Philip - In: Work, employment & society : a journal of the British … 23 (2009) 3, pp. 460-476

Persistent link: https://www.econbiz.de/10003890439

Editorial: Organizing Christmas

Hancock, Philip; Rehn, Alf - In: Organization : the critical journal of organization, … 18 (2011) 6, pp. 737-745

Persistent link: https://www.econbiz.de/10009406968

Thursday night and a sing-along "sung alone" : the experiences of a self-employed performer during the pandemic

Hancock, Philip; Tyler, Melissa; Godiva, Mark - In: Work, employment and society : a journal of the British … 35 (2021) 6, pp. 1155-1166

Persistent link: https://www.econbiz.de/10012795028

â€˜Being Santa Clausâ€™: the pursuit of recognition in interactive service work

Hancock, Philip - In: Work, Employment & Society 27 (2013) 6, pp. 1004-1020

The labour of interactive service work, particularly its emotional and aesthetic dimensions, has been the focus of significant research. This article investigates the occupational practices of perhaps one of the most immediately recognizable of interactive service workers, the Santa Claus...

Persistent link: https://www.econbiz.de/10011137342