Between 1993 and 1995, the majority of German firms in services introduced new organizational practices (OC), in particular total quality management systems, certified ISO 9000, lean administration, flatter hierarchies, delegation of authority and ICT-enabled organizational changes). This paper...

"Gender equality is a moral and a business imperative. But unconscious bias holds us back and de-biasing minds has proven to be difficult and expensive. Behavioral design offers a new solution. Iris Bohnet shows that by de-biasing organizations instead of individuals, we can make smart changes...

Frontmatter -- Contents -- The Promise of Behavioral Design -- Part One. The Problem -- 1. Unconscious Bias Is Everywhere -- 2. De-Biasing Minds Is Hard -- 3. Doing It Yourself Is Risky -- 4. Getting Help Only Takes You So Far -- Part Two. How to Design Talent Management -- 5. Applying Data to...