chapter Introduction -- part PART I The experienced present -- chapter 1 When history turns a corner -- chapter 2 Changing how the world changes -- chapter 3 What has already happened -- part PART II Value delivery -- chapter 4 The hierarchy of values -- chapter 5 Maximum plasticity: data as...

When retail was king -- Then along came the internet -- The quantum consumer revolution -- Cost--give me a steal -- Convenience--make it easy for me -- Category expert--show me what you know -- Customization--that made-for-me feeling -- Curation--that chosen-for-me feeling -- Community--make me...

The experienced present -- When history turns a corner -- What has already happened -- Changing how the world changes -- Value delivery -- The hierarchy of values -- Maximum plasticity : data as material -- From capability to possibility -- Strategic transformation 3.0 -- The nature of change...

"Retail is defined by disruption; companies either adapt or are replaced by those that will. More so than ever learning how to reframe your business, apply change and stay innovative is key to continued success and survival. Innovation is hard for any organization, even more so for retailers...

The digital age has entered almost all segments of life. All businesses including SMEs must adapt to the current situation. therefore companies must improve digital capabilities to be able to continue to compete. Based on previous research, digital capabilities are considered capable of...