Introduction -- Background of Key Concepts -- An Overview of Banking Sector -- A Morphological Analysis of Research Literature on Lean Six Sigma for Services -- Lean Six Sigma Projects in Banking Firms – Analysis of Implementation Cases -- Lean Six Sigma as a Dynamic Capability – An Analysis...

Der Merger der Commerzbank -- Change Management als Erfolgsfaktor in der Post Merger Integration -- Der Beitrag von Kommunikation zum Zusammen Wachsen -- Change Management - ausgewählt Best Practice Beispiele -- Lessons Learned, Do's and Don'ts und Fazit.

Strategic change management is indispensable for every organization that has to adjust its strategy to changing industry contexts. Patricia Klarner adopts a new approach to analyze strategic changes and introduces the rhythm of change as a concept that measures the timing of changes. Her...