Digital business design -- Building shared customer insights -- Building an operational backbone -- Building a digital platform -- Building an accountability framework -- Building an external developer platform -- Developing a roadmap for your digital transformation -- Designing your company for...

Technology has been an important theme in the study of organizational form and function since the 1950s. However, organization science’s interest in this relationship has declined significantly over the past 30 years, a period during which information technologies have become pervasive in...

When facing a crisis (or preparing for one), decision-makers often turn to peer networks, seeking advice and providing it. Scholars and practitioners endorse sharing knowledge and experience, especially for boosting resilience and combating crises. They believe such decentralized, peer-to-peer...

The poor success rates that US manufacturing companies have experienced with computerized process and information technologies are reviewed. Reasons for this lack of success are also reviewed, indicating that inadequate pre-planning for the social as well as technology changes concommitant with...

If they want employees to take collective responsibility for customers, managers must do more than reorganize. Thousands of businesses have reengineered work in order to focus employees on processes that clearly provide value to customers. Tbey have done away with their functional silos and...