We investigated the process and outcomes of a systematic approach to institutionalize conflict management in a large public nonprofit organization. Using longitudinal and multilevel field data, we were able to identify the effects of the institutionalization process from multiple perspectives....

Change management projects typically fail because they meet employee resistance created by emo-tional sensemaking processes. In this article, we present:(a) an in-depth explanation for these failures and,(b) how change managers could avoid them. Our argument is presented in the following three...

"Organizational change literature focuses on the leaders role in giving sense to others of the need for change and there is a plethora of models and recipes on how to influence employees thinking about change, organizational design and performance. Notwithstanding this ready supply of advice,...