"The first edition of this book broke new ground in reporting research that showed organizations central to contemporary society including government departments and agencies, corporations, and many NGOs and non-profit organizations listen poorly to their stakeholders and sometimes not at all....

Adopting a perspective -- Perception and paradigms -- Understanding organizations : an overview of management and organizational perspectives -- Verbal communication -- Nonverbal communication -- Networks and channels -- Symbolic behavior -- Listening -- Effective interpersonal communication in...