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Balanced scorecards to drive the strategic planning of family firms

Craig, Justin B.; Moores, Ken - 2005

be applied in the family business context. In this article we add familiness to the four BSC perspectives (financial …, innovation and learning, customer, internal process) and illustrate how this can assist business development, management, and … professionalize their management by the adoption of a BSC strategy map that includes a family business focus and links the core …

Persistent link: https://www.econbiz.de/10009441595

Management accounting systems and organizational configuration: A life-cycle perspective

Moores, Ken; Yuen, Susana - 2001

This study adopts a configurational approach that captures possible variables (strategy, structure, leadership and decision-making styles) and their relationships with management accounting systems (MAS) from an organizational life-cycle perspective. Using Miller and Friesen's life-cycle model...

Persistent link: https://www.econbiz.de/10009441596

The salience of market, bureaucratic, and clan controls in the management of family firm transitions: Some tentative Australian evidence

Moores, Ken; Mula, Joseph - 2000

Despite the numerical and economic significance of family businesses to Australia, they are not extensively researched. This paper reports some of the results from a nationwide study of Australian family-owned businesses that sought to ascertain and understand their management and control...

Persistent link: https://www.econbiz.de/10009441730

Reciprocity as a key stabilizing norm of interpersonal marketing relationships: scale development and validation

Pervan, Simon J; Bove, Liliana L; Johnson, Lester W - 2009

This study outlines the development and validation of a measure of reciprocity. The definition used to develop the measure extends traditional quid pro quo interpretations to include behavior designed to stabilize relationships in times of exchange breakdown. This includes resisting and not...

Persistent link: https://www.econbiz.de/10009475182

Measuring attitudinal commitment in business-to-business channels

Kelly, Stephen J - 2004

- and three-component models of commitment are examined within a business-to-business context. The results indicate that the …

Persistent link: https://www.econbiz.de/10009475212

Human resource development and 'casualisation' in hotels and resorts in Eastern Australia: getting the best to the customer?

Cairncross, Grant; Kelly, Stephen J - 2008

This paper provides an analysis of human resource development and knowledge capital management relations practices used by hotels and resorts in 2007. The study examined the employment instruments used, methods of employee recruitment, selection, staff turnover trends, remuneration policies,...

Persistent link: https://www.econbiz.de/10009475213

The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

Phillips, Brendan; Tan, Thomas Tsu-Wee; Julian, Craig C - 2006

Purpose: The research objective of this paper is to study the broad context of emotional labor and dissonance and its importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job performance and job satisfaction amongst high contact...

Persistent link: https://www.econbiz.de/10009475225

Does industry matter? Examining the role of industry structure and organizational learning in innovation and brand performance

Weerawardena, Jay; O'Cass, Aron; Julian, Craig C - 2006

A manager's perception of industry structure (dynamism) has the potential to impact various organizational strategies and behaviors. This may be particularly so with regard to perceptions driving organizational learning orientations and innovation based marketing strategy. The position taken...

Persistent link: https://www.econbiz.de/10009475226

The Influence of Women in Business: Is a Higher Percentage of Women on a Company’s Board of Directors Associated with the Absence of Internal Control Weaknesses?

Goyette, Jamie - 2010

Research shows that larger, more profitable and more visible companies are less likely to disclose internal control weaknesses. Firms with similar characteristics tend to hire more female board members. This paper examines whether there is an association between companies that have a higher...

Persistent link: https://www.econbiz.de/10009450213

The relationship between grant funding and administrative capabilities in public sector nonprofit organizations: The case of Bushcare NSW

Lazarevski, Katie; Irvine, H. J.; Dolnicar, Sara - 2008

Research into nonprofit organizations abounds, but not much is known about public sector nonprofit organizations. Recent funding incentives in Australia have led to significant changes in the market environment for such organizations. This study describes these market changes and explores the...

Persistent link: https://www.econbiz.de/10009457415