"The new edition of this Shingo Prize-winning bestseller explains how to implement a Lean transformation that works by developing a culture that builds success from the top down and the bottom up at the same time. This edition provides expanded coverage of executive responsibilities, 20 new case...

Introduction -- The continuous performance improvement (CPI) journey : a long and winding road / Patrick Hagan -- Epilogue / Patrick Hagan -- Creating high-powered healthcare improvement engines / Joan Wellman -- Epilogue / Joan Wellman -- Leadership and culture change : what we need most we...

While existing studies already argue that identities are socially constructed, this paper shows that groups of actors situationally construct different identities vis-a-vis each other by way of differentiation. Based on an ethnographic study of a change project aimed at implementing Lean...