One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts...

Introduction -- Kickoff meeting -- UGH's lean training -- UGH learns the lean fundamentals -- Organize for lean -- Preparing for kaizen and lean leadership -- Setup reduction kaizen -- The flow kaizen -- Office kaizen -- UGH's lean journey, year one -- UGH's lean journey years 2-5