Love, P.E.D.; Gunasekaran, A.; Li, H. - In: International Journal of Operations & Production Management 18 (1998) 9/10, pp. 937-949
Process re‐engineering, a recently popularised phenomenon, has been advocated as a change management strategy that can be used to refocus organisational tasks into processes so that dramatic performance improvements in critical, contemporary measures of performance such as cost, quality...