During the recent recession, Australian organizations have undergone major changes focused on improvement of organizational competitiveness. In Australian public sector organizations, strong government control, stringent legislation and powerful trade unions make it extremely challenging to...

This paper discusses the adoption of total quality management in seven Australian organisations based on case study research. It reports on the reasons for adopting TQM, planning and implementation issues, benefits achieved and the limitations and difficulties associated with the introduction of...

Presents the findings of a study which investigated the adoption of lean production methods in Australian manufacturing industry. Data were gathered through a telephone survey from 51 companies representing a range of industry sectors. The study found that a large majority of the companies were...

Traditionally, resistance has been cast as adversarial ‐ the enemy of change that must be defeated if change is to be successful. While it is apparent that classical management theory viewed resistance in such a manner, recent literature contains much evidence that suggests resistance may...