Tikkanen, Henrikki; Pölönen, Pasi - In: Business Process Re-engineering & Management Journal 2 (1996) 3, pp. 10-25
Most of the 50 largest organizations in Finland have undertaken business process re‐engineering (BPR) projects during the last five years. This study concentrated on business process re‐engineering projects in 21 large Finnish organizations. Of the 21 organizations interviewed, six represent...