Purpose – The purpose of this paper is to present a study of how quality improvement tools and techniques are framed within healthcare settings. Design/methodology/approach – The paper employs an interpretive approach to understand how quality improvement tools and techniques are mobilised...

Purpose – The purpose of the paper is to examine the metaphors used by senior managers and clinicians in the delivery of healthcare reform. Design/methodology/approach – A study of healthcare reform in England carried out a series of semi structured interviews with senior managers and...