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1. Introduction -- 2. Lean, Agile and Service-Oriented Performers: the Characteristics and Compatibility of Templates of Organizing -- 3. Lean Performers -- 4. Agile Performers -- Service-Oriented Performers -- 6. Performance Implications of the Fit between Lean and Agile: Organizational...
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Purpose – In an effort to further explain why manufacturing firms that move towards service provision often do not achieve the financial benefits they would expect, the purpose of this paper is to examine the impact of service additions on the risks affecting the firm....
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