Presents new models for managing people. Part one explores underlying assumptions which can transform the way in which we approach the management of people. Part two introduces a customer‐oriented framework for managing others. A wide range of organizations have successfully adopted this...

Presents new models for managing people. Part one explored underlying assumptions which can transform the way in which we approach the management of people. Part two introduces a customer‐oriented framework for managing others. A wide range of organizations have successfully adopted this...

What issues will the HR function be facing over the next decade? Presents a quarterly meeting of the policy group of the HR Division of European Institute of Management in the year 2004. The members attending look back over the last decade, 1994 to 2004, focusing on the international dimensions,...

Describes the origins of the Women in Local Government Network (WLGN); the issues facing women managers and our preferred strategies for change through networking and personal support. Focuses on the particular current developments and issues in local government and how these can or do assist or...

Changing organisations is not only challenging but all too often a time when the newly hired manager has a high propensity to fail. One critical dimension of success in a new job ‐the relationship with the boss – is explored, outlining five critical aspects of building this relationship.

Building on a metaphor first coined by Lynch and Kordis, outlines the roles enacted during organizational change. Overlays the roles of “shark”, “carp” and “dolphin” against a unique change model, the power of which resides in alignments between underlying responsiveness,...

HRM and decision‐making patterns can affect the overall effectiveness of joint ventures. Discusses the results of case studies of Chinese‐Japanese and wholly Japanese ventures in China. Proposes that the Japanese managerial strategies may be more suited to building the ew management norms in...

Although restructuring may represent an appropriate managerial response to global competitive pressures of the 1990s, initial research indicates that reorganizing efforts such as downsizing and re‐engineering are not improving organizational performance. The thesis is that structural...

Examines the structure of command in organizations and the use of “fear” to bring people into line during periods of rapid change. Details problems experienced by organizations who, though good at coping with crises, do not know what to do to maintain momentum without engineering the next...