Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that...

The basic purpose of this research is to examine if influence factors in change methods choice are linked to an inappropriate approach (i.e. deficiencies) towards change. A combination of qualitative and quantitative approaches to research work was applied. The data were obtained by a...