The first of two articles, discusses the problems of seeking to introduce organizational development interventions into a major Health Service organization. In particular, the paradox is that the leaders of major change issues are themselves caught up in the instability that the interventions...

Explores issues arising from an evaluation of a qualification based management development programme run in partnership between Bristol Business School and Chep UK Ltd. Finds the outcomes of the research were important in three ways. First, in providing a greater understanding of stakeholder...

The article seeks to shed light on the effects of recent developments in financial services on the organisational structure and strategic planning process in banks and building societies. Evidence is used from a survey of the sector to assess the ature and relative importance of problems...

The most important issues facing hospitality marketing, as it enters the 21st century, are outlined, discussed and analysed from two aspects: competitive conditions and new directions. Strategic trends are predicted including product portfolio marketing; internal and relationship marketing;...