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The case study described in this thesis involves a process improvement project in the Tax Department of a Certified Public Accounting firm. A process map was created by interviewing employees involved in the process. A process analysis identified problems and possible solutions. The Partners in...
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Part I. Theoretical Basis -- Chapter 1. The Concept of a Comprehensive Management Approach -- Chapter 2. Stress … Management and Resilience Building -- Part II. The Software Solution -- Chapter 3. The Concept of Excellence-Driven Self …-Assessment -- Chapter 4. Impress Training Modules -- Part III. Case Studies on The Introduction of Excellence-Based Stress Management and …
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