Purpose – Appropriation of information communication technology (ICT) drags tools and actors into a sociotechnical process. ICT, practices, and organizations are strongly modified. Only an interplay approach can reveal the complexity of relations between technology and work practices. The...

Purpose – The purpose of this paper is to explore the level of e‐government adoption in small Italian municipalities, in coherence with the action plans suggested by the main National Institution on the subject. Design/methodology/approach – The following setting is used: of 8,101 Italian...

Purpose – This paper aims to examine the role of information technology (IT) as part of an “electronic government” (EG) initiative in the Sabah State Public Administration, and explores its influences on organizational strategy, structure, leadership, and performance after ten years of...

Stockbroking firms have openly adopted information and communication technology to improve their competitiveness and responsiveness in market conditions. Changes in business practices have resulted from the widespread adoption and diffusion of information and communication technology. Changes...

Purpose – Previous research showed that there are payoffs from IT investments, but the question is when and why such payoffs occur. This paper aims to adopt an “inside the black‐box” approach to the analysis of economic benefits of ERP systems by examining what business process (BP)...

Purpose – The purpose of this paper is to elicit the determinants of information technology (IT) professional work change and investigates the impact of such changes on IT professionals. Specifically, this paper investigates the effect of work redesign on two personal outcomes:...

Purpose – In recent years it has been argued that the widespread adoption of new information and communication technologies (ICTs) presages the “end” of bureaucracy and its replacement by new and more flexible organisational forms. The purpose of this paper is to question contemporary...

Purpose – Appropriation of information communication technology (ICT) drags tools and actors into a sociotechnical process. ICT, practices, and organizations are strongly modified. Only an interplay approach can reveal the complexity of relations between technology and work practices. The...

Purpose – This article describes how Stack Computer Solutions, a UK mail‐order company that faced a battle for survival ten years ago, has turned its low‐skills workforce into a team of expert professionals, and has increased turnover by almost 600 percent. Design/methodology/approach –...