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In 1981 the management of a manufacturing plant in Sydney decided to introduce TQM through the implementation of the … procedures and the attitudes of employees. Personal interviews based on a standard questionnaire was the main method of data … collection used. The results support the notion that a top‐down approach to implementation can be effective and confirms that the …
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Provides a commentary on the inadequacy of verbal communication between managers, suggesting that this fosters distrust throughout the organization. Advocates the need for a new breed of manager, with a different set of concepts and perspectives, and concludes that the role of management must be...
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health care employees at all levels. Only collaborative teamwork is seen to be appropriate to developing the levels of …
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planning. Whether a change in structure represents a fundamental change in attitudes on the part of all employees or an attempt …
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integral part in this change. Recently, the idea of the self‐directed work group has emerged, giving groups of employees both …‐retention strategies), preparing management (including attitudes, skills training, and vocabulary changes), and preparing employees …
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explaining the difficulties involved in building internal synergies and why, for example, TQM fails.  …
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