The use of analytics in corporate decision-making processes demands a paradigm shift within companies, and particularly among their top executives. Corporate leaders represent a major lever for this change. Therefore, a deeper understanding of their managerial capabilities, characteristics and...

Purpose – This paper aims to show how systems thinking can be incorporated in action research (AR) interventions to successfully implement organizational change. The two case studies described in this paper would be useful to managers who want to implement change in their own organizations....