Lance Revenaugh, D. - In: The TQM Magazine 6 (1994) 6, pp. 38-48
Business process re‐engineering (BPR) is a radical rethinking of an organization and its cross‐functional, end‐to‐end processes and has taken corporations by storm. Despite the excitement over BPR, however, the rate of failure for re‐engineering projects is over 50 per cent. Uses two...