A sample of 339 employees embroiled in a major organizational change completed a survey that was designed to explore how specific change messages (e.g. appropriateness, valence, and management support) and change facilitation strategies (participation and training) relate to the perceptions of...

Despite the ever‐burgeoning literature and growth of conceptual models and tools, hard‐pressed managers seem to find it difficult to appreciate the special significance that knowledge management (KM) has for redefining their managerial work. In two complementary articles, this problem is...

Purpose – Describes the transformation of HR at QBE Insurance, focusing on how the group HR team has engaged both the business and divisional HR teams across an international operation to enable this transformation. Design/methodology/approach – Discusses integrated changes, driven by group...

Purpose – The purpose of this paper is to describe the transformation of HR at QBE Insurance, which the company's group general manager, HR has led since joining the organization in 2003. The paper seeks to focus specifically on how the group HR team has engaged both the business and...