This study investigates knowledge transfer and knowledge building at three technical support centers (TSCs) which have been offshored to China. Utilizing an interpretive case study approach, the study examined how organizational knowledge was transferred from the US-based onshore TSC to a...

Suggests that a number of assumptions in the past have been made about how business process improvement, re‐engineering and organizational learning should take place in organizations. Points out that, although a number of these assumptions have been framed on theoretical models, few have been...

Purpose This paper aims to examine factors which influence how tacit knowledge is built and applied by client-facing consultants. Design/methodology/approach Qualitative methods (interviews, thematic analysis) were used to gather and analyse data from 15 consultants in an agricultural extension...