The phenomenon of outsourcing has spawned a rich body of scholarly work in the last two decades. Yet answer to one important question has remained elusive: does outsourcing really improve firm performance? Addressing this question is important as firms across nations continue to embark on the...

Although outsourcing remains a dominant strategic choice for managers, the understanding of its implications on the firm remains inconclusive. In this paper we focus on empirical evidence around contingencies that determine whether and how outsourcing impacts firm performance. Specifically, we...

Offshore outsourcing of business functions is widely practiced by firms in advanced economies. Although scholars have argued for various theoretical perspectives in explaining its nature and implications, a coherent explanation of how crucial factors that aid this growing phenomenon coevolve has...

The increase in offshore outsourcing of information technology-enabled business processes has renewed scholarly attention to better understand the dynamics of service provider firms. In this study we examine how offshore outsourcing service providers’ internal and relational resources and...