Barrar, Peter; Wood, Douglas; Jones, Julian; Vedovato, Marco - In: Business Process Management Journal 8 (2002) 3, pp. 195-217
The paper uses a procedure called data envelopment analysis (DEA) to compare internal against external (outsource) efficiency in the delivery of finance function activities. The approach allows a direct comparison between the in‐house efficiency of UK small, medium and large companies in...