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Six Sigma, quality management systems and the development of organsational learning capability : evidence from four business process outsourcing organsations in India
Malik, Ashish; Blumenfeld, Stephen B. - In: International journal of quality & reliability management 29 (2012) 1, pp. 71-91
Persistent link: https://www.econbiz.de/10009490057
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Role of quality management capabilities in developing market-based organisational learning capabilities : case study evidence from four Indian business process outsourcing firms
Malik, Ashish; Sinha, Ashish; Blumenfeld, Stephen B. - In: Industrial marketing management : the international … 41 (2012) 4, pp. 639-648
Persistent link: https://www.econbiz.de/10009583016