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Domestic labour : the experience of work in India's other call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: Work and life in the global economy : a gendered …, (pp. 99-123). 2010

Persistent link: https://www.econbiz.de/10003938371

"From boom to where?" : the impact of crisis on work and employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 29 (2014) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10011291128

"The recession has passed but the effects are still with us" : employment, work organization and employee experiences of work in post-crisis Indian BPO

Roy, Chandrima; Scholarios, Dora; Taylor, Phil - In: Critical perspectives on work and employment in …, (pp. 57-80). 2017

Persistent link: https://www.econbiz.de/10011667985

‘From Boom to Where?’ : The Impact of Crisis on Work and Employment in Indian BPO

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - 2014

This article locates Indian business process outsourcing (BPO) within the global supply chains of business services delivery and an international division of service labour. It acknowledges the BPO market's essential dependence on demand from lead firms in the United States and United Kingdom....

Persistent link: https://www.econbiz.de/10014036919

Call centre offshoring to India : the revenge of history?

Taylor, Phil; Bain, Peter - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 15-38

Persistent link: https://www.econbiz.de/10002099671