Increasingly, public sector organizations (PSOs) outsource the delivering of important welfare services. This gives rise to important questions of how PSOs can control their suppliers. The purpose of this paper is to show how PSOs manage cooperation hazards of low contractibility transactions,...

The aim of this article is to develop theory and contribute to empirical studies about how the effectiveness of bureaucratic controls in public sector outsourcing is contingent upon supplier competition, and why and how this interaction plays out differently for hard and soft types of outsourced...

Purpose – The purpose of this paper is to create knowledge about what factors explain the design of control systems for contracted public services. Design/methodology/approach – Questionnaire data analyzed with structural equation models. Findings – Legitimacy-seeking is the most important...