Omizzolo Lazzarotto, Bruna; Borchardt, Miriam; Pereira, … - In: Business Process Management Journal 20 (2014) 2, pp. 178-194
Purpose – Outsourcing-based performance practices establish goals for supplier performance and compensation. The management of contracts based on performance is complex as is the alignment of long-term relationship and indicators. The purpose of this research is to analyse the practices that...