Outsourcing of services has been receiving increasing attention in management literature and praxis. It is considered that greatest attention has been given to the enhanced efficiency of transaction costs through outsourcing. In contrast, this paper explores what is being outsourced, the drivers...

Improved integration, centralized databases, access through Web browsers and application service providers (ASPs) are some of the current trends impacting on organizational decisions regarding IS/IT outsourcing. Web‐based technology liberated the client/server IT model from the limits of...