Maani, K.E. - In: International Journal of Quality & Reliability Management 6 (1989) 3
profitability. Supported by the startling success of the Japanese and other East Asian nations, the traditional notion that superior … quality and high productivity and profitability are mutually exclusive has been seriously challenged by academics and managers … their results on quality and its correlates, namely, productivity, cost and profitability are presented and discussed …