T. Hazen, Benjamin; Huscroft, Joseph; J. Hall, Dianne; … - In: International Journal of Physical Distribution & … 44 (2014) 3, pp. 201-220
Purpose – Information systems (IS) play a substantial role in managing reverse logistics (RL) processes. However, the RL literature rarely takes a holistic approach to examining the “success” of IS employment. Drawing on the rich literature base from the IS field, the authors explore IS...