Purpose: The role of the top management in Quality Management System (QMS) is undeniable and emphasized by many researchers. On the other hand, the employees' involvement is recognized as one of the main prerequisites for improvement of QMS. Although investigated to a certain extent, the...

The purpose of this study is to examine how the promotion of active participation and teamwork within the firm contribute to business success and consequently helps firms to gain a competitive advantage. Initially, the emphasis is placed on employee participation approach, its characteristics...