Healthcare, being a complex and huge system, suffers from low quality of care delivered to arriving patients. The quality of care depends on the patient's condition and the availability of hospital's resources. Therefore, many authors have studied the problems faced by such systems and...

Addressing hospital emergency department (ED) overcrowding is a critical challenge for many healthcare systems worldwide. Many hospitals (including our partner hospital) have been experimenting with innovative patient flow designs to address this challenge. A promising new design is to separate...