orldwide, chemotherapy centers that provide outpatient services face significant challenges owing to increased demand and limited resources. Therefore, outpatient chemotherapy process (OCP) optimization has attracted the attention of operations management scholars. This review seeks to provide a...

This paper analyzes the impact of type of insurance, income, and reason for appointment on waiting time for an appointment and waiting time in the physician's practice in the outpatient sector. Data were obtained from a German patient survey conducted between 2007 and 2009. We differentiated...

Long waiting lines are a common feature and a major concern in many public health care delivery systems. The waiting lines are often characterized as inefficient, because they are a burden to patients without generating any gains for providers. There is an ongoing debate in Germany regarding the...