Jaeger, Martin; Adair, Desmond - In: The TQM Journal 28 (2016) 2, pp. 317-336
Purpose – The purpose of this paper is to identify the perception of total quality management (TQM) benefits, practices … groups have been individually interviewed, a classification system for TQM benefits, practices and obstacles has been … responses matched one of the benefits, obstacles and practices of the classification system. Comparing the total group of PMs …