Narrow search
Showing 1 - 10 of 5,093
Cover Image
Factors influencing control charts usage of operational measures
Ericson Öberg, Anna; Hammersberg, Peter; Fundin, Anders - In: Measuring Business Excellence 21 (2017) 3, pp. 225-238
Purpose The purpose of this paper is to identify factors influencing implementation of control charts on key … performance indicators (KPIs). Design/methodology/approach Factors driving organizational change described in literature are … compared with the result from the case study. Findings The important factors for implementation success differ to some extent …
Persistent link: https://www.econbiz.de/10014931557
Cover Image
Bridging organizational performance gaps using the EFQM excellence model
Haerizadeh, Milad; Sunder M., Vijaya - In: Quality management journal : QMJ 29 (2022) 4, pp. 248-266
Persistent link: https://www.econbiz.de/10013410723
Cover Image
The effect of IS resources, capabilities, and qualities on organizational performance : an integrated approach
Gu, Ja-whan; Jung, Ho-won - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 87-97
Persistent link: https://www.econbiz.de/10009744093
Cover Image
An empirical study on measurement of performance through TQM in Pakistani aviation manufacturing industry
Khalid, Mahmood; Qureshi, Ilyas Mahmood Ahmad; Nisar, Asim - In: International journal of quality & reliability management 31 (2014) 6, pp. 665-680
Persistent link: https://www.econbiz.de/10010387095
Cover Image
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Cover Image
A DEA based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-performance
Shwartz, Michael; Burgess, James Francis; Zhu, Joe - In: European journal of operational research : EJOR 253 (2016) 2, pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
Cover Image
Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
Cover Image
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Cover Image
The effects of ISO 9001 certification on the performance of Greek companies : a multidimensional statistical analysis
Ismyrlis, Vasileios; Moscgudus, Odysseas - In: The TQM journal : the international review of … 27 (2015) 1, pp. 150-162
Persistent link: https://www.econbiz.de/10010492388
Cover Image
How do dynamic capabilities explain hotel performance?
Pereira-Moliner, Jorge; Molina Azorín, José Francisco; … - In: International journal of hospitality management 98 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013198480