Learning from others must be planned in such a way that there is maximum co‐operation and goodwill. Managers will, no doubt have to make presentations to their colleagues and discussions will be needed to decide on how to influence others to get decisions made. The higher up in the...

Appraisal of performance, although thought of as a good idea, needs to be done well, otherwise major problems can arise. Looks at a case in an engineering company where the author was asked to do a management review of 10 per cent of the 4,000 staff by questionnaire. Includes examples of the...