In recent years, a lot of attention has been given to the so-called “performance indicators”, which are primarily used for institutional comparisons. Education and health are the area in which these indicators are widely applied, serving the needs of modern societies for highly qualified...

This technical note discusses the banking system structure, performance, and medium-term challenges for Switzerland. The note discusses that the Swiss banking sector has been undergoing a substantial consolidation over the last 10 years, but retains a rich collection of institutional types...

This research study set to develop KPIs for airport safety and security using a case study and ethnographic approach to research, the focus was on the role of Facilities Management (FM) in improving safety and security at the airport. The study centred on the management and staff of the case...

The science sector, in some European countries, is doing a strategic restructuring due to budget cuts (e.g. Italy). Thus, the measure and evaluation of research performance (metrics) of its units (public research institute) is needed. General models to assess the R&D performance of a public...

Nowadays, in Italy the science sector is doing a strategic restructuring due to budget cuts. Thus, the measure and evaluation of research performance of its units (public research institute) is needed. This research uses the discriminant analysis (direct and Wilks methods) for measuring the...

El uso de indicadores de gestión en el ámbito público se ha extendido en las últimas décadas con el objetivo de valorar la actuación de las agencias públicas y contribuir a mejorar su funcionamiento y la eficiencia con que éstas operan. El objetivo de este trabajo es analizar las...

Purpose – This paper seeks to extend the understanding of how formal management control systems (MCSs) contribute to the construction of performance management systems (PMSs) in the French higher education (HE) sector. Design/methodology/approach – Empirical data are gathered both at the...

Microfinance institutions face a double bottom-line. They perform financial tasks by giving microcredits to their customers and support projects aiming at reducing poverty. In doing so, they have to be financially self-sufficient and to target poor people excluded from the traditional financial...

There is a growing body of research on the theory and practice of sustainable supply chain management (SSCM). However, relatively little research has been conducted on the extent to which corporations have integrated sustainability principles into the management of their supply chain and the...