Purpose – The purpose of this paper is to explore how to integrate the performance management (PM) process of delivery service in customer/supplier dyads. Design/methodology/approach – The paper is based on a multiple case study of six customer/supplier dyads of manufacturing companies....

Purpose – The purpose of this paper is to generate a performance model for an order‐to‐delivery (OTD) process in delivery scheduling environments. It aims to do this with a triadic approach, encompassing a customer, a supplier and a logistics service provider. Design/methodology/approach...

Purpose – The purpose of this paper is to explain to what degree supplier relationship obstacles and operational tool obstacles hinder supply chain integration of the performance management (PM) process. Design/methodology/approach – This is a hypothetical‐deductive study, where the...

Purpose – The paper aims to explore how supply chain performance management (PM) is affected by the decisions made in the enterprise resource planning (ERP) system lifecycle phases. Design/methodology/approach – Data were collected in a multiple case study of four manufacturing companies....