Purpose – This paper arises from a study examining the causality of change by exploring whether best value and performance management had caused change within councils' waste services. The purpose of this paper is to represent one of the unforeseen findings arising from the research programme....

Purpose – Arising from a study exploring whether best value and performance management had caused change within councils' waste services, this study, having found alternative approaches to those promoted by Government which could warrant further study, sets out to pursue this line of enquiry....

Purpose – The aim of this paper is to explore the issues involved in developing and applying performance management approaches within a large UK public sector department using a multiple stakeholder perspective and an accompanying theoretical framework. Design/methodology/approach – An...