Purpose – To explain and demonstrate an interactive approach to skill development and knowledge attainment that may serve varied purposes for employee learning and development. Design/methodology/approach – The paper explains in detail and demonstrates the process of skill charting. Skill...

Purpose – To explain some of the dynamics of scripts creation as used in training, to offer a sequence of events to use in creating a performance script, and to offer some examples of how script creation is applied in training activities. Design/methodology/approach – The paper explains in...

Purpose – This paper sets forth a description and explanation of how action theory serves as the foundation for the training and performance management approach, performance templates (P‐T). In recent years the efficacy of performance templates, given its limitations, has been demonstrated;...

Purpose – This study seeks to: involve team members in part of the actual design of training for their own team leaders; improve team leader knowledge and skills; and demonstrate the use of skill charting (SC) for learning and performance improvement. Design/methodology/approach – Using...

Purpose – This paper seeks to explain how team training in template construction and maintenance is achieved to improve the performance of individuals and teams on the job. The aim is to explain the training model in detail and to present the theory base for the model. Also, another important...