Purpose – The purpose of this paper is to generate a performance model for an order‐to‐delivery (OTD) process in delivery scheduling environments. It aims to do this with a triadic approach, encompassing a customer, a supplier and a logistics service provider. Design/methodology/approach...

Purpose – The purpose of this paper is to use the conceptual model of the Smart Transportation Management (STM) system and analyze how the included factors change the performance of distribution activities and what management issues are at stake. Design/methodology/approach – To prepare the...

Purpose – Considering the importance of supply chain integration (SCI) in literature and the increasing outsourcing of logistics, this paper aims to study the role of logistics service providers (LSPs) in supporting SCI and clients' performance. Design/methodology/approach – This research is...

Purpose – The purpose of this paper is to provide a theoretical set of elements to analyze information integration in supply chains. Through a practical example to highlight the importance, it aims to describe the practices and identify some development areas of information integration in...