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Defining and measuring alignment in performance management

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Is performance measurement and management fit for the future?

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The effectiveness of ISO 9001-based healthcare accreditation surveyors and standards on hospital performance outcomes : a balanced scorecard perspective

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Defining and measuring alignment in performance management

Hanson, John D.; Melnyk, Steven A.; Calantone, Roger A. - In: International Journal of Operations & Production Management 31 (2011) 10, pp. 1089-1114

Purpose – The purpose of this paper is to develop an operational definition of alignment within the context of a performance measurement and management system in order to create a measurement model that can be used in survey‐based research, particularly under conditions of dramatic strategic...

Persistent link: https://www.econbiz.de/10014790147

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