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~subject:"Performance measurement"
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Performance measurement
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
8
Kundenzufriedenheit
8
China
7
Lieferkette
7
Quality management
7
Qualitätsmanagement
7
Supply chain
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Lieferantenmanagement
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Macau
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Supplier relationship management
6
Beziehungsmarketing
5
Dienstleistungsmanagement
5
Dienstleistungssektor
5
Relationship marketing
5
Service industry
5
Service management
5
Arbeitszufriedenheit
4
Customer service
4
Job satisfaction
4
Kundenservice
4
Beschwerdemanagement
3
Complaint management
3
Customer integration
3
Dienstleistung
3
Employee retention
3
Environmental management
3
Führungsstil
3
Kundenintegration
3
Leadership style
3
Mitarbeiterbindung
3
Performance-Messung
3
Risikomanagement
3
Risk management
3
Service operations
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Services
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Lee, Peter K. C.
3
To, W. M.
3
Yu, Billy T. W.
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International journal of production economics
1
International journal of quality & reliability management
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Lee, Peter K. C.
;
To, W. M.
;
Yu, Billy T. W.
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 646-662
Persistent link: https://www.econbiz.de/10009525836
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2
Team attributes and performance of operational service teams : an empirical taxonomy development
Lee, Peter K. C.
;
To, W. M.
;
Yu, Billy T. W.
- In:
International journal of production economics
142
(
2013
)
1
,
pp. 51-60
Persistent link: https://www.econbiz.de/10009732685
Saved in:
3
ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
To, W. M.
;
Lee, Peter K. C.
;
Yu, Billy T. W.
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 59-72
Persistent link: https://www.econbiz.de/10008938682
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